OTRS Can't load ticket storage backend module Kernel::System::Ticket::ArticleStorageFS!

Solution:
Run the below command to check the modules first
> /opt/otrs/bin/otrs.CheckModules.pl

Then if not installed -> Time::HiRes
run the below command
> yum install "perl(Time::HiRes)"



And if you are updating the  Ticket::StorageModule then you should run the below command too so that all the attcahmemts will switch from DB to FS

bin/otrs.ArticleStorageSwitch.pl -s ArticleStorageDB -d ArticleStorageFS

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